Usually. See the conditions on our Returns Policy page

If your order has not been shipped yet, yes. To stop an order before it's sent, call the phone number listed on your order conformation. Do this a soon as you can as we try and pack and ship same day where possible.
If you discover your package is already sent, you will need to go through the returns process. See details about this on our Returns Policy page.

Usually yes, sometimes no.
Some items are ONLY available via pickup (will not be delivered) such as frozen foods.
Pickup location(s) offered will be limited to the options offered by your local store.
Some items may only be available in another store - those items can not be picked up, and cannot be transferred to your local store as each of our stores are independently owned and operated (All the Australian bookstores share this one webstore, which can search each of the Australian bookstore's available products. This means customers do not have to visit six webstores).
If you have any items in your cart that need to be supplied from another of our stores, then you will not be able to select 'pickup' for any items in your order. You will have to remove the item(s) coming from another store before you can select pickup and checkout. After that, simply checkout a second time with only the item(s) that needs posting from other stores.
See more info on our Shipping Policy

Only the credit cards Visa and MasterCard currently. If you are purchasing for your church, You can either request to use your treasurer's or pastor's Credit Card, or request a loadable 'credit card', as available via Australia Post, have money put on it for you to check out.
We are working to have Charge-to-account operational sometime in the future. Thanks for your patience.

Sorry, not yet. Gift vouchers must be purchased from a store and preferably be claimed at that same store, as most of our our stores operate independently from each other. See here.

If everything ordered is in stock, we do our best to dispatch same or next day. Sometimes we need to order items in, and depending on teh day of the week the stores weekly backorder window cut-off is, if can take anywhere from one to two weeks extra to have everything sent out to you. Check the availability notice on the product page to know if it's in stock in store or not when you order.  See our Shipping Policy 

We use Australia Post's rates for our shipping. See our Shipping Policy

Valid coupon or discount codes can be entered either on the "view or edit shopping cart" screen (Click "Apply Discount Code?"), or on the Checkout screen (on the right side below the listed total - click "Have a coupon code?")
If the code applied is valid, and is applicable to what is in your cart, and in some cases you need to be logged for the coupon to work, you should see its effects on your cart's total.

When you enter the site, we request you enter your delivery postcode and the store that is setup to service your area will be selected. If that store does not have or can not source the items you put in your cart, those items will come from another store that does have them even though you have your local store selected. This is in particular for things like out-of-print books or imported books.

If you entered the wrong postcode when you entered the webstore, you can re-enter the postcode here, but you will lose what is in your cart and have to re-add them.

Yes and no. Yes, you can purchase something if you are not in Australia, but you can only have it delivered (or picked up) at an address within Australia, sorry. See our Shipping Policy

This ministry webstore and its Christian resources is always accessible during the 48 hours each week that it is Sabbath somewhere in the world. Should an order be placed, by those who may or may not consider themselves Sabbatarians, during our staff’s local Sabbath hours, our staff do not act on (or even see) any orders placed in this time while they are having their Sabbath rest with our Loving Creator.
We appreciate the passion and concern some earnest Sabbatarian have about our webstore receiving occasional orders in Sabbath hours. However, we don’t believe our webstore forces staff or customers to break the Sabbath.
We invite those concerned to examine our range of books with far more comprehensive thoughts and information about the Sabbath, explaining the history, importance and joys of the Sabbath.

See our Store Locator